As the vaccine roll-out continues, an unanswered question is looming above the heads of business owners worldwide: has COVID-19 changed consumer behaviour forever?
The pandemic saw some unexpected business winners emerge – online stores and delivery services, including food delivery, have become essential to our current way of life. But, as lockdowns lessen, borders open, and consumers emerge from their homes, we don’t yet know if they’ll be willing to shop as they once did.
If your business isn’t yet fully online, now is the time to make the shift. What we do know is that consumers have become accustomed to options. It’s no longer acceptable to offer in-store only shopping, and any business lacking in online availability is likely to lose customers whether our brick-and-mortar shops are open for business or not.
However, there are some considerations as a business owner, and one is the intricacies of operating a mixed-model business with outdated systems. When you need to cater to the customer who may be shopping in-store or online, your systems need to be responsive and fully up-to-date at all times. Knowing where your support staff are scheduled at a glance and being able to compare that to your busy hours last week with a click can be the difference between an overwhelmed phone queue of unhappy customers or a glowing Google review.
Our specialists have extensive experience in setting up fully integrated systems as a business solution. If you need to ensure your Point-of-Sale (POS) system communicates with your e-commerce set-up and inventory management, then systems integration is the way to go. It’s possible to take things a step further and add in CRM integrations, connect a cloud accounting solution, and so much more.
An online, connected systems integration will streamline your processes, reduce the time burden of manual data entry, and free up valuable resourcing time for your employees. You’ll be able to track the reduction of operating costs and the value of increased efficiency as the systems scale with your business growth. At Halkin Business Partners, we provide an end-to-end solution, from the discovery phase straight through to implementation, training, and ongoing support.
How can Halkin Business Partners help?
With 20 years of experience working with clients on their business needs, including sales, operations, accounting, and technology, Halkin Business Partners can provide a holistic solution tailored to your business. Speak to one of our specialists for guidance on a scalable, best-in-market systems solution to help you make more efficient decisions for your operations.