Processes, procedures, systems…as a business owner, these topics might not be at the top of your priority list. In fact, they might make your eyes glaze over and your attention wander. But they’re some of the most important tools you hold in your business, and can be the make-or-break items for success. Here’s why:
At the most basic level, processes and procedures help set expectations for your employees. This is where new employees learn about what your business is about. You need to clearly communicate your business vision, values, mission, and culture through these types of documents to ensure employees have a firm idea of what your business is all about. Processes and procedures also offer ongoing guidance – documents that can be referred back to, providing a framework for clear and consistent decision making, in-line with the culture you wish to build.
In addition to your processes and procedures, think about how your systems can support and regulate how guidelines and frameworks are used. Can you make sure that employees cannot break a particular policy by coding it into a digital system? Can you build your procedures into your system, creating a layered system of checks and balances? Well set-up and integrated systems go a long way to supporting the daily operations of any business, and integration should include more than just data – it should drive desired behaviors through well-thought-out frameworks.
Decisions in any business should never be arbitrary. Allowing unstructured, arbitrary, and unregulated business practices to spread creates a high-risk environment. Setting up strong systems, processes, policies, and procedures will reduce risk while allowing your business to keep ticking along in an efficient and safe manner.
If this still seems like a dull and unimportant activity, think about it as a risk mitigation activity. By building a framework of robust policies and procedures to support your processes, and integrate with your systems, you are risk-proofing your business. This set-up brings better, more impartial and unbiased decision making to the table. It gives you a regulatory framework to ensure you’re in full compliance with legislation. It protects not just your employees, but you and your business.
How can Halkin Business Partners help?
Our specialist can assist in assessing your systems and providing recommendations on how to better integrate your procedures for a fail-safe framework.
We can further assist with setting up a framework of procedures for your business. We do this by making sure your organizational structure is in place and that all employees firmly know their roles and responsibilities.
Speak to our specialists to see how Halkin Business Partners can help you with your business needs.